The Hammer Academy is an online learning platform, aimed at nurturing management and leadership potential in the field of Information Technology. The platform is the brainchild of Aneesa Ebrahim and Louis Stanford.
The Hammer Academy was launched in early 2021 because of the potential for significant economic benefit from investing in, and nurturing the development of skilled IT professionals in the IT Service Management and IT Project Management sector.
Origin of The Hammer Academy
We are frequently asked why we chose The Hammer Academy as our name.
The Hammer Academy has been accredited by PeopleCert to deliver ITIL and DevOps training, with PRINCE2 accreditation underway for release in early 2022.
- It is not about the hammer. A workman focuses on the end-product, not his tools. As purveyors of best-practice, we keep reminding our clients to focus on business outcomes, not the framework.
The Hammer Academy is a division within BCAP Solutions (Pty) Ltd, which is a technology firm based in Cape Town, South Africa. It is under 100% ownership by Aneesa Ebrahim and thus has been certified with a Level 1 BBBEE Rating (135% Procurement Contribution).
Central Supplier Database
BCAP Solutions (Pty) Ltd is registered on the Central Supplier Database (CSD) and has been authorised to provide services to government institutions.
What we do
We help our clients to smooth the adoption of Service Management principles and practices, using an easy-to-understand management architecture which supports a variety of best-practice Frameworks and ISO Standards.
We have a track record in helping companies to improve their internal systems breakthrough performance. We use a multi-prong approach by:
- Identifying unintentional worst-practices which undermine performance. This includes things like conflicting policies, unclear roles and responsibilities, lack of process integration, unnecessary bureaucracy and a counter-productive culture.
- Creating a prioritised Improvement Plan of good-practices which support a Customer-orientated Strategy. This Improvement Plan provides a step-by-step approach to adopting a Management System which supports a healthy customer-centric culture.
- Teaching people the principles and practices so that they understand WHY things are done.
- Promoting a culture of professionalism in IT.
Why we do it
Many Service-orientated organisations still use Industrial Management practices to manage their service delivery, as a consequence these organisations fail to achieve acceptable levels of performance.
Adopting Service Management is not easy, as it requires a co-ordinated change to People, Process and Technology. Nevertheless, the adoption of good-practices provides a meaningful and positive contribution to service providers, customers, and ultimately, the economy.
How we do it
We help our customers using short, focused, facilitated workshops which are designed to accelerate the adoption of Service Management principles and practices.
We provide Service Management coaching to guide managers.