The IT Managers Dilemma

Solving Real World Problems

H&M fined €35m in Germany for data protection breaches

Sweden’s H&M has been fined 35 million euros ($41 million) by the German authorities for internal data security breaches at its customer service centre in Nuremberg.


Holistic Management, a quote by Eli Goldratt

I was reminded recently of this quote by Elijah Goldratt, the author of bestselling business novel "The Goal": “Let me review what we have agreed on. We agreed that we should, ‘Make money now as well as in the future,’ ‘Provide a secure and satisfying environment for employees now as well as in...


Overview of ITIL 4 Foundation

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. The ITIL® 4 Framework provides a practical and flexible approach to digital transformation and an operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end...


ITIL 4 Certification Path

The ITIL® certification scheme consists of a series of modules focused on different aspects of ITIL® best practice. The qualification scheme offers you flexibility to choose from the different disciplines within the ITIL® framework. ITIL® 4 shows an evolution in practices and qualification...


Using Kanban in Change Enablement

The Change Control process has an unfortunate reputation for burdening IT professionals with unnecessary bureaucracy. A systems engineer will be tasked with filling out a Change Request form, attending the absurd theatre of the Change Advisory Board, and coming up with arguments why the change is...