Syllabus for the ITIL 4 Foundation Course

This table contains the syllabus checklist for the ITIL 4 Foundation Course. Use this table as a checklist to ensure that you understand all the concepts before you write the exam. Also refer to The Definitive Guide to Passing the ITIL 4 Foundation Exam for additional resources.

The Definitive Guide to Passing the ITIL 4 Foundation Exam

The ITIL 4 Framework is a comprehensive source of best practices for delivering IT services that are aligned to customer needs. As an IT management framework, ITIL 4 can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change. The ITIL 4 … Read more

Re-Imagining Work

Dave Coplin, Chief Envisioning Officer at Microsoft, imagines what might be possible if more organisations embraced the full, empowering potential of technology & encouraged an open, collaborative & flexible working culture.

ISO/IEC 20000

ISO/IEC 20000 is a series of internationally-recognised standards for IT Service Management, which is based on the ITIL Framework. ISO/IEC 20000 was originally developed to reflect best practice guidance contained within the ITIL framework, although it equally supports other IT service management frameworks and approaches including components of ISACA’s COBIT framework. Structure of the Standard Part 1 is … Read more

Risk & Reward requires a Strategy

Long before PlayStations and iPads, board games were the common form of multi-player entertainment. I’ve recently had the opportunity to play the board game Risk with my friend and his four young boys. Risk is a map-based strategy board game in which each player receives a handful of soldiers, a set of dice, and a … Read more

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