ISO/IEC 20000

ISO/IEC 20000 is a series of standards for service management based on the ITIL Framework. Part 1 is the main standard which specifies the requirements to be met by an organisation who wish to be certified to the standard or use the standard to improve their service delivery. Parts 2 and 3 provide guidance to …

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Risk & Reward requires a Strategy

Long before PlayStations and iPads, board games were the common form of multi-player entertainment. I’ve recently had the opportunity to play the board game Risk with my good friend Jeroen and his four young boys. Risk is a map-based strategy board game in which each player receives a handful of soldiers, a set of dice, …

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Washing hands as a professional habit

Dr Semmelweis

In 1847, Ignaz Semmelweis was a Hungarian physician who discovered that if physicians washed their hands, the incidence of Peurperal Fever infections (also known as Childbirth Fever, an often fatal infection which was common in the 19th Century) was drastically reduced. He was working in the Vienna General Hospital in the Obstetrical Clinic. From Wikipedia: …

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