ITIL® is a globally-adopted Body-of-Knowledge and Best Practices for IT Professionals. ITIL® 4 (released in 2019) has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Course Curriculum

  Introduction
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  Key Concepts & Definitions
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  Service Relationships
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  The Seven Guiding Principles
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  The Four Dimensions of Service Management
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  The ITIL Service Value System
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  The ITIL Service Value Chain
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  Service Management Practices
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  Preparing for the Exam
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  Downloads
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Quality Assurance

The Hammer Academy is an Accredited Training Organisation by PeopleCert. This is your assurance that the courses and materials we offer meet quality standards.

Pricing Options

R7,250

Online Course

Includes PeopleCert Exam Voucher