ITSM Maturity Assessment

The ITSM maturity assessment provides you with an independent perspective on the effectiveness of your IT Service Management capability.

Creating Value through Services

IT Service Management is an integrated approach to managing IT, which aligns IT plans and activities to business objectives. This results in the creation of business value and a greater overall Return-on-Investment.

The maturity of IT Service Management indicates the degree to which ITSM best-practices are adopted within a particular department.

ITSM Maturity Archetypes

Your IT Department can typically be classified into one of the following archetypes:

  • Chaotic Archetype, is characterised by superhero culture, wasteful expenditure, and high levels of disruption to the customer.
  • Reactive Utility Archetype is characterised by a higher level of management control, with a reduction in outages, costs and increase in customer satisfaction.
  • Proactive Utility Archetype is characterised by an increased focus on prevention, planning and improvement.
  • Service Oriented Archetype indicates a focus on delivering services instead of managing technology, and significant gains in cost-avoidance.
  • Value Partner Archetype indicates a transformed, Strategic Partner to the business, contributing to innovation and growth.

This assessment will examine your process from several perspectives:

  • Leadership
  • Culture
  • Expertise
  • Governance
  • Process Capability
  • Process Integration
  • Quality Control
  • Communication

Report & Improvement Plan

Once we have completed our assessment interviews and surveys, we analyse the results and produce a comprehensive report with our observations and findings.

Our report will include a prioritised list of proposed improvements which may be included in your overall Service Improvement Plan.

It will also highlight where further investment is required.

Pricing Options


Initial Consultation

Thank you for making contact! Please set up a 1-hour appointment using the Calendly link. We will discuss:

  • What outcomes you're hoping to achieve
  • What your expectations are
  • What we can do to help you
  • An overview of our fees

Following this introductory interview, we will send you a short proposal for your consideration.

Corporate Enquiries

Please send an email to [email protected] to request a quote.

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