The MasterClass Series is a collection of 4-hour online workshops where Louis Stanford focuses predominantly on explaining a variety of best-practice topics in IT Service Management and IT Governance.

These workshops are designed for practitioner-level and will provide insights, knowledge and templates to be more effective in the workplace.

Attendees will also be asked to complete a short Process Maturity self-assessment, where the results will be used for discussion in the workshop.

Maximum attendees: 18

Available Topics


  • Incident Management
  • Change Management
  • Problem Management
  • Service Desk Management
  • Asset Management (Hardware & Software)
  • Configuration Management
  • Quality Improvement
  • Operations Management
  • Information Security Management
  • Availability Management
  • Capacity Management
  • Service Level Management


Material to be covered


  • Anti-Patterns (problems commonly seen in IT, along with analysis of why they occur)
  • Purpose
  • Key Concepts
  • Process Management
  • Sample Policy
  • Sample Process Flow
  • Other Samples and Templates
  • Roles & Responsibilities
  • Self Assessment Tool


Pricing Options


R18,500

Practitioner MasterClass

The MasterClass Series is a collection of 4-hour online workshops where I focus predominantly on explaining a variety of best-practice topics in IT Service Management and IT Governance.