ITIL 4 Specialist: Create, Deliver & Support

R18,500 VAT incl.

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Category:

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist

ITIL 4 Specialist Create, Deliver and Support is aimed at Service Management practitioners responsible for the operation of IT-enabled & digital products and services, and end-to-end service delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have the ITIL 4 Foundation course as a pre-requisite.

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ITIL 4 Specialist: Create, Deliver & Support
R18,500 VAT incl.