Marslander ITIL® Simulation

R27,500R38,500 VAT incl.

Nudge your team culture in the right direction through a playful and thought-provoking exploration of ITIL 4 principles and practices.

The Marslander Simulation is a one day educational workshop, available in your office, or online.

Clear
Categories: , Tag:

Nudge your team into a high-performance culture through a playful and thought-provoking exploration of ITIL® 4 principles and practices.

The Marslander ITIL Simulation is a one day educational workshop, available in your office, or online.

IT Service Management supports IT Strategy

IT strategies are typically geared towards providing technological solutions to delivering and supporting business opportunities.  Service Management provides the governance and delivery mechanism to successfully execute IT strategies.

Many IT leaders are mistaken in their belief that Service Management practises are a mere collection of operational activities linked to resolving failures in complex technological solutions.

IT Service Management practices are the foundation that enable IT teams to deliver fit-for-purpose, cost-effective IT services to their organisations.  Service Management creates the universal structure that unites disparate technological skills into a single, integrated service supply chain.

The Marslander ITIL Simulation illustrates the potential for creating greater value through the adoption of ITIL 4 principles and practices.

Learn by playing

Transforming your team culture will take more than an introductory course to IT Service Management. Adopting Service Management requires a complete shift in attitude, behaviour and culture.

To effectively manage the service delivery, we have to align team capabilities to ensure software, hardware and services are in sync, but teams must be able to manage new demands and changes rapidly, deploying quickly and safely.

To fulfill all the demands of the customer, IT teams must quickly respond to new business requests and deliver fast, reliable, safe, error free solutions. An error in space cannot be readily fixed by sending an on-site engineer. The way we need to work on the MarsLander mission is new. We are learning as we go. We need to be flexible and continuously learn and improve our services and capabilities in small steps to ensure that we are continually aligned with customer needs. At the same time we are more and more dependent upon an eco-system of partners and suppliers who must also be aligned and flexible to changing needs.

We also need to work in multifunctional teams to share knowledge, reduce handoffs, prevent mis-communication and ensure all are aligned to realising customer needs and to increase the flow of work.

Scenario

Marslander Simulation Scenario

The mission of your team is clear:

Launch a rocket with the MarsLander on board, bring it to Mars and collect valuable data for Universities and Research Centres.

Your challenge is to support the Mission Centre, helping ensure they are able to achieve all mission goals. The Mission Director is managing the Mission Centre and leads a team consisting of Flight Operation, Navigation and communication experts. These specialists manage the flight plan of the mission in accordance with mission goals and contractual agreements with the customers and suppliers.

The Mission Support Team consists of Support Engineers, Test Engineers and Change Management. They will resolve all issues that occur during the mission. The Development Team develops and maintains applications, features and application fixes. Vendors are supporting the Mission Support Team with data communication services and data storage services. The Service Manager will manage the Service Design, Service Delivery and Service Improvement.

Which will your team experience during the Marslander Simulation?

This simulation is about exploring and experiencing how you can transform your current IT organization into a high performance team. The following aspects will be experienced and discussed:

  • What does high performance mean?
  • How can we visualize our work, using Kanban?
  • How can we increase the flow of work?
  • How can we integrate vendors into our services?
  • How to work closer together with development?
  • How to continuously improve our services?
  • How to become a flexible service organization that respond rapidly to changing demands?
  • How to become more customer focused, and develop this ‘customer thinking’ into our teams?
  • How to effective manage workload (end-to-end) and how to reduce unplanned work?
  • How to increase customer and employee satisfaction