The Effective Change Manager

R3,750 VAT incl.

This self-paced online course is an excellent resource for both inexperienced and seasoned Change Managers and Change Administrators. It is practitioner level, role-based training which is designed to develop the professional skills required to effectively oversee changes in a complex IT environment. It draws on best practice theory from ITIL, COBIT, ISO/IEC 20000 and other best-practice frameworks and methods.

This course includes:

  • 6 hours of video lectures
  • Course manual
  • Change Policy template
  • Change Process template
  • Job Description
  • Key Performance Indicators
  • Checklists

 

This self-paced online course is an excellent resource for both inexperienced and seasoned Change Managers and Change Administrators. It is practitioner level, role-based training which is designed to develop the professional skills required to effectively oversee changes in a complex IT environment.

In this practitioner-level course, you will learn:

  • The (real) purpose of Change Management
  • Establishing a Change Advisory Board (CAB)
  • The Change Policy
  • The Change Process
  • Roles & Responsibilities
  • Metrics & Reporting
  • Integrating with DevOps
  • Preparing for auditors
  • Improving the process

Benefits

The benefits of an effective Change Management practice are:

  • A reduction in the number of incidents caused by change
  • A workflow which streamlines predictable, repeatable and low risk changes
  • A workflow which focuses attention on unique, high-risk changes which have the potential to disrupt business operations.
  • Visibility into the frequency and volume of change

 

Course Content