The Effective Change Manager
R3,750 VAT incl.
This self-paced online course is an excellent resource for both inexperienced and seasoned Change Managers and Change Administrators. It is practitioner level, role-based training which is designed to develop the professional skills required to effectively oversee changes in a complex IT environment. It draws on best practice theory from ITIL, COBIT, ISO/IEC 20000 and other best-practice frameworks and methods.
This course includes:
- 6 hours of video lectures
- Course manual
- Change Policy template
- Change Process template
- Job Description
- Key Performance Indicators
- Checklists
This self-paced online course is an excellent resource for both inexperienced and seasoned Change Managers and Change Administrators. It is practitioner level, role-based training which is designed to develop the professional skills required to effectively oversee changes in a complex IT environment.
In this practitioner-level course, you will learn:
- The (real) purpose of Change Management
- Establishing a Change Advisory Board (CAB)
- The Change Policy
- The Change Process
- Roles & Responsibilities
- Metrics & Reporting
- Integrating with DevOps
- Preparing for auditors
- Improving the process
Benefits
The benefits of an effective Change Management practice are:
- A reduction in the number of incidents caused by change
- A workflow which streamlines predictable, repeatable and low risk changes
- A workflow which focuses attention on unique, high-risk changes which have the potential to disrupt business operations.
- Visibility into the frequency and volume of change