BootCamp Series

Workshop NameDuration
Operations
Incident Management3 day
Problem Management3 day
Service Desk Primer3 days
Service Desk Advanced2 day
Change Control3 day
Release Management3 day
Deployment Management3 day
Monitoring3 day
Service Catalog Management3 day
Service Level Management3 day
Service Delivery
Capacity Management3 day
Availability Management3 day
Service Continuity Management3 day
Information Security Management4 days
Application Portfolio Management3 days
Strategic Workshops
Strategic IT Portfolio Management2 day
Financial Management for IT Services2 day
Business Relationship Management2 day