MasterClass Series

Workshop NameDuration
Operations
Incident Management1 day
Problem Management1 day
Service Desk Primer2 days
Service Desk Advanced1 day
Change Control1 day
Release Management1 day
Deployment Management1 day
Monitoring1 day
Service Catalog Management1 day
Service Level Management1 day
Service Delivery
Capacity Management1 day
Availability Management1 day
Service Continuity Management1 day
Information Security Management2 days
Application Portfolio Management 1 day
Strategic Workshops
Strategic IT Portfolio Management1 day
Financial Management for IT Services1 day
Business Relationship Management1 day